In Dnipro, a Girl Received a Sweater with Shoe Prints from an Online Store and Was Refused a Return or Exchange

The size was not the one she had expected.

A girl from Dnipropetrovsk Oblast ordered a sweater from the online store MAINS STORE, which arrived with dirty sole prints and the wrong size. She told about everything that happened on Facebook.

The MAINS STORE store has an Instagram page through which clothing orders are placed. When ordering the sweater, the girl specified the sleeve length in advance, and the manager replied that the length was 64 cm.

However, when the sweater arrived, it turned out that they had measured the sleeve length from the neck. Although, as the girl said, "her arms grow from her shoulders," so the sleeve length should be measured correctly from the shoulders.

On top of that, after receiving it she found that the sweater was dirty: "When I asked why the new item arrived with dirty boot prints, I was told that it was probably smeared during packing at the warehouse." The girl was assured that it could be washed out, and that a return or exchange was out of the question. An exchange or return at this store "is only carried out in case of a manufacturing defect."

Having failed to reach any agreement with the store manager, the girl decided to write to the owner, Inga Serhiivna Manko. She confirmed that the manager had already explained everything, so in this case they could not do anything.

In the end, the girl's accounts, as well as those of Inga Manko and the store itself, were blocked.

In communication with TK Media the store accused the girl of "expressing herself through negativity toward other people" and "lacking topics for posts." MAINS STORE is ready to exchange her sweater "if the girl deletes all her posts everywhere."